Orders are generally dispatched the next business day

Flat rate = $29.00

Import duties and taxes may be liable to be paid upon arrival in destination country

For more details, see our shipping policy

We ship to Australia and New Zealand. Our warehouse is located in NSW.

For other locations, please select country in the website header menu.

To change or cancel an order, contact us immediately. Orders are automatically synced with our warehouse fulfilment, so we only have a small window of opportunity to make changes!

We manage to fulfil around 97% of our orders within the forecasted delivery time, however occasionally there are delays with our couriers and orders may take longer than expected.

A package is considered lost when there have been 15 days since the last recorded activity on the tracking information.

At this point we are able to make a claim with our shipping company and we'll be able to send you a replacement order. Please contact us when this happens.

Sometimes the tracking info will say the order has been delivered, but the order will appear to be missing.

It sounds odd, but often in these cases the tacking is inaccurate and the package can turn up 1-3 days later.

If you order still hasn't turned up a few days later, please contact us with your order details and we'll take it from there.

If you'd like to exchange your item for a different one, please email us to initiate the process. Please include your original order details, and let us know which item(s) you would like to exchange.

We will supply you with a pre-paid shipping label to return the original item at no cost to you, however you will be required to pay for shipping for the new item.

Get in touch with us here, or email us at hello@tiny-treehouses.com

There are two options to return your item(s);

• Use our self-serve returns process for $9 (includes a pre-paid shipping label)
• Return the item(s) at your own cost

Please note, shipping costs from your original order are not refunded

Self-serve returns process

The cost of the prepaid return shipping label is charged at a flat rate of $9 and will be deducted from your refund.

To initiate the returns process, click on My Orders in the More Info menu, and log in to view your previous order details. From there you can submit a return request. 

After approving your return request, we will send you a prepaid return shipping label. Print this label and fix it to the package, then drop it off at the post office.

Once our warehouse has received your package and checked it is in good condition, we will be able to initiate the refund.

Return item(s) at your own cost

If you would like to send your item(s) at your own cost, please email us to initiate the process. We will let you know where to send it, and give you a unique reference number to include on the package.

Get in touch with us here, or email us at hello@tiny-treehouses.com

If your product is damaged, faulty, or you are not satisfied with the quality of your product, please email us at hello@tiny-treehouses.com and we'll arrange a replacement or refund.

Please include your order number if applicable, and photos of the issue you are facing so that we can appropriately assess the situation.